Call Center Supervisor Job Description Template

Call Center Job Description: In the next section of the job description, you will include the required skills a candidate needs to execute the functions of the job. This part of the call center job description will help candidates determine whether the position is right for them. Examples of the job responsibilities may include:

  • Manages and oversees a team of call center agents.
  • Motivates and supports agents through feedback and communication.
  • Measures KPIs like inbound calls, call waiting and call abandonment.
  • Assists with taking agents’ calls if they can’t handle the workload.
  • Improves quality of results by recommending changes.
  • Provides product/service information by answering questions and offering assistance.
  • Keep track of employee attendance, and make sure work procedures are complied with.
  • Assist in hiring and onboarding new employees.
  • Prepares monthly and annual performance reports.
  • Creates targets and goals for improvement.

Call Center Supervisor Qualifications and Skills: This section of the call center supervisor job description lends the opportunity to note fundamental qualifications and preferred skills. You could include:

  • Tech-savvy with knowledge of relevant computer programs and telephone equipment
  • Ability to remain calm and respectful under pressure
  • Exceptional customer service expertise
  • Proficiency with the English language
  • Strong verbal and written communication skills
  • Organizational skills and attention to detail
  • Familiarity with quality assurance and data analysis software
  • Excellent negotiation and problem-solving skills

Education and Experience Requirements:

  • High school diploma or equivalent
  • At least [number] years of working in customer service, a supervisory role, or in a call center is required
  • Experience with coaching, training and motivating employees is required

Seven Energy is known to be one of the top recruitment and job placement companies in Bahrain, providing skilled and unskilled resources to Fortune500 companies, SMEs, and growing startups since 2021. Apart from the various services offered by us, we, we make sure that we take care of our recruits from the on-boarding to the off-boarding at a company. Seven Energy (recruitment agencies in bahrain) is proudly operating under the leadership and vision of Promoseven Holdings.

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