About hanan yahya

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Education

Experience

  • 2015 - 2019
    The Venture Solutions WLL

    Receptionist

    Responsibilities Greeting Visitors Checking guests in and out, including taking deposits Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required. make reservations, and request assistance. Manage guest bookings and reservations Take payment from customers. Respond to guests' issues and complaints in a friendly, timely manner. Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs Customer Service Assist with administrative and clerical tasks as needed Assist manager as necessary Monitoring employee performance Supervising and managing staff

Languages

English
Intermediate
Arabic
Intermediate

Skills

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